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www.My Week.com website terms and conditions for use These are the terms and conditions ("Terms") that govern all product orders ("Orders") placed by you on the My Week website, located at www.My Week.com. Please take the time to carefully review these Terms. We may periodically update these Terms, and any changes will become effective on the date they are updated. Therefore, we recommend checking for the latest version before placing a new Order. If you have any questions regarding these Terms, please reach out to us before placing your Order by sending an email to admin@myweekclothing.com. Definitions. In these Terms, references to "My Week," "we," "us," and "our" all pertain to My Week. Calendar Days: means weekdays and weekends. Cookies - These are small text files that our website stores on your computer's hard drive to retain information about your shopping session and identify your computer. You can find more details about our cookie policy at Order: means the Products you are purchasing from us via our website Product: means a Product displayed for sale on the Website Product Description: means that part of the Website where certain specifications, terms and conditions in respect of the individual Product are provided. Personal Information: means the details provided by you on registration. Social Media Accounts: means the Social Media Platform accounts operated by My Week in any part of the world. Social Media Platform(s): means Facebook, Instagram, Pinterest, Twitter and Tik Tok United Kingdom: means England, Wales, Scotland, Northern Ireland, and the Channel Islands Website: means the UK Website, www.My Week.com Working Day: means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business; and You: means a user of this Website. Placing an Order at My Week You can place an order via www.My Week.com only. Place the order; via the website by adding the Product(s) that you want to order to your basket, proceeding to the checkout and then following the on-screen process to the payment provider. Before you place your Order, please make sure that your details are correct. Once you place an Order, you will receive an automated email Order acknowledgement. Please Note: This email does not constitute acceptance of your Order. If you haven't received this communication within 24 hours of placing your order, please inspect your spam filter. If any of your information changes after you've submitted your order, please inform us promptly so that we can provide you with updates regarding your order. Acceptance of Order: When you place orders through our website (www.My Week.com), you will receive an acknowledgment email regarding your order. This email signifies that we have successfully received your order request, but it does not constitute acceptance of your order. The acceptance of your order by My Week occurs when full payment is processed. You should regard your order as accepted only upon receiving an email confirming the dispatch of your products. Ownership: The risk of loss or damage, ownership, title, and the right to possess all products you order from us stay with us until these products have been physically delivered to your address, and we have received full payment from you for these products. According to these terms, each order is considered complete at the moment when ownership of the products transfers to you, as outlined in this paragraph. Declining an Order On occasion, we may find it necessary to decline orders for various reasons, including but not limited to the following Product unavailability Product removal from sale Account information verification Errors in the advertised price or description Authorization issues with your payment Unusual patterns of returns activity on your or associated accounts Situations where, in our reasonable judgment, accepting the order is not feasible. Please note that this list is not exhaustive. Prices: The price of a product is relevant at the moment you place your order and is displayed on the website, including VAT. The complete price you are required to pay will be displayed during the ordering process. Promotional and sale prices are applicable only during the advertised period and are subject to stock availability. Previously displayed prices will not be honored after the promotion or sale has concluded, and if there is no remaining stock. Any requests to apply past pricing will not be accommodated. Payments: At My Week.com we accept the following payment methods: Visa Mastercard Maestro American Express PayPal Apple Pay Google Pay Klarna – Further information and Klarna’s user terms can be found on https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/user General information on Klarna can be found on https://www.klarna.com/uk/customer-service . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy . Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Amending your order: If you intend to make adjustments or modifications to your order, kindly be aware that once payment has been processed, it is no longer possible to make changes. In such cases, any desired amendments will necessitate either the cancellation of your existing order or the separate purchase of additional items. Should we encounter any challenges in fulfilling your order, our commitment is to promptly refund the amount you have paid. We aim to initiate this refund process within 14 days of the original payment, crediting it back to your original payment method." Delivery: The delivery options available in checkout may vary based on your items availability and your location. Delivery Options: Standard: 2-3 Working Days = £4.99 (UK only) Excluding Northern Ireland Next Day: £6.99 (UK only) - Orders Before 1pm to receive your order the following working day. Next Day Special Delivery by 1pm = £16.99 (Order must be placed before 3pm). Please Note this only can be delivered Next Working Day (weekend not eligible) International: various depending on the location (Please note you are liable for the duty/taxes in your country). Bank/Public Holiday's - Please note that our Next Day Delivery service is subject to the operational hours of our carriers and does not include UK National Holidays, such as Good Friday, Bank Holidays, and other public holidays. Orders placed with Next Day Delivery that coincide with these holidays will be processed on the next working day. We strive to ensure timely delivery and appreciate your understanding that delays may occur during these periods due to the closure of delivery services. We thank you for your patience and encourage you to plan your purchases accordingly to avoid any inconvenience. Please note: Throughout the designated delivery timeframe, you can expect to receive direct communication from the courier. Kindly refrain from reaching out to us until after your scheduled delivery time has elapsed. Refund, Exchange and Returns Policy We trust that your My Week purchase brings you satisfaction. However, should you find yourself dissatisfied with your order for any reason, we provide a 14-calendar-day return policy, subject to the following conditions. Defective or Damaged Items: If the item you received is defective or damaged upon arrival, please contact us within 2 days of receiving your order. We will provide a full refund or send you a replacement item, as per your preference. Incorrect Items: If you receive an incorrect item, please notify us within 24 hours of receiving your order. We will arrange for the correct item to be sent to you, once we have received the incorrect item back. Conditions for a Refund: To qualify for a refund, the following conditions must be met: Return Period: You must contact us and initiate the return process within 14 days of receiving your order. Original Condition: The item(s) must be returned in their original, unworn, and unwashed condition, with all tags and labels attached. Proof of Purchase: You must provide a copy of the original receipt or order confirmation. Return Authorization: You must receive authorization from our customer service team before returning any items. We will provide you with instructions on how to proceed. Order Returned by Carrier: If the carrier failed to deliver the order due to your unavailability, £4.99 additionally will be deducted from the refund amount. Non-Refundable Items: The following items are non-refundable: Clearance or Final Sale Items: Items marked as clearance or final sale are not eligible for refunds. Personalized Items: Any items that have been customized or personalized according to your request cannot be refunded unless they are defective or damaged. Accessories: (Socks, Hair Clips, Headbands, Hats) Return Shipping: If the return is not due to our error (e.g., defective, or incorrect item), you will be responsible for the return shipping costs. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days. Contact Us: If you have any questions or need assistance with the refund process, please contact our customer service team on admin@My Week.com. Product Descriptions Prior to placing an order for a product, we kindly request that you thoroughly examine the product description to ascertain your comprehension of the product and its alignment with your specific requirements. We diligently strive to maintain the accuracy and currency of all information pertaining to product details, descriptions, pricing, and specifications on our website. However, it is important to acknowledge that the product description may not invariably align with the status as of the date when you submit your order. At the point of publication on our website, it is our understanding that all product descriptions are accurate, with the understanding that occasional errors and omissions may occur. The design team at My Week exercises meticulous attention to detail in selecting colours for our collections. Nevertheless, it is important to note that color representations provided are approximate due to the inherent constraints of photographic, reproduction, and printing processes. Consequently, variations may exist between the actual product and its photographic representation on our website. Additionally, all measurements and weights are approximations. In instances where we feature products that are not under our own brand, we may utilize images furnished to us by these third-party brands on our website. Occasionally, these images may not accurately depict the product available for purchase, including its accompanying accessories. We recommend consulting the product description for definitive confirmation in such cases. Buying an E-Gift Card E-Gift Card can be purchased on our website only. You can place an order for a single gift card in each transaction. The processing of an e-gift card order is contingent upon credit/debit card clearance, which may require a few hours. Once the authorization is approved, the e-mail containing the gift card will be promptly sent to the intended recipient. E-Gift cards can be used as a full payment for any product(s) order from our website only. Data Protection Privacy Policy We place utmost importance on safeguarding the privacy of your personal information and adhere to the Data Protection Act in the United Kingdom. To learn more about our privacy policy and find our contact information, please visit our dedicated privacy policy page. Cookies We utilize cookies as a technology to offer personalized information through our website. For further details, please refer to our cookie policy page available here. Sharing/Posting Content on our website My Week (www.My Week.com) “we” We may choose to resurface or repost any content you share on Social Media Platform(s) when you use the #My Week hashtag. Prior to sharing your content, the My Week team will subject it to a review process by our moderators. If we find your post aligns with our standards and interests, we will feature it on our website and social media accounts. This allows other visitors to gain inspiration on how to incorporate our latest products into their lives. By clicking on your post, visitors will have the opportunity to explore and shop the showcased style. Need to know before you post any content on social media relating to My Week. When you post Content and utilize the #My Week hashtag, you affirm that you possess the copyright for the post, and you are providing My Week with an enduring, royalty-free, non-exclusive, worldwide, and irrevocable right to employ your Content, name, resemblance, or any other hashtags associated with My Week. This grant allows us to utilize these assets for marketing, advertising, and promotional purposes on our website and/or social media accounts. You acknowledge and affirm the following: You assume full responsibility for the content of all images you post. Any content posted using the hashtag #My Week, related to My Week, may be accessible to anyone with access to our web pages and social media accounts. My Week retains the sole discretion to select and use content and is not obligated to use content posted with hashtags related to My Week. Posting content containing personal or confidential information, such as mobile or telephone numbers, home addresses, or confidential data about individuals, including yourself, is strictly prohibited. If you believe a post includes confidential or personal information, please refrain from posting it. My Week will not accept posts that advertise commercial businesses or services. Additionally, posts made on behalf of individuals promoting organizations with which they have a professional connection will not be accepted. Please refrain from posting content for which you do not possess the necessary consent. For instance, do not post content featuring children unless you are their parent or have obtained consent from their parents or legal guardians before posting. Do not post content that: Attacks or intimidates another person. Infringes upon the privacy of others. Contains discriminatory or offensive content based on a person's protected characteristics, including but not limited to sex, sexual orientation, marital status, race, ethnicity, religious belief, age, or disability. Contains or links to unlawful, defamatory, offensive, abusive, threatening, harassing, or knowingly false content. My Week should not use my post: If you prefer that My Week does not use your Content, or if you have a change of heart after we've already shared it, please contact us at admin@My Week.com.. We assure you that we will promptly remove your Content from the My Week webpages or relevant social media platforms within 2 working days upon receiving your email. I can’t see my post on My Week website or Social Media Accounts: Regrettably, we cannot feature all content posted on social media platforms. Additionally, any content that we consider offensive or inappropriate will not be used. Furthermore, if the content pertains to a product not currently available on our website, we may be unable to post it, as it cannot be matched with a product on our website. My Post has been removed from the My Week website and/or Social Media Platform(s), Why? My Week retains the discretion to remove any post at our sole discretion, regardless of the reason. Furthermore, we reserve the right to remove any and all posts by you if you consistently fail to adhere to these terms and conditions. In the event that My Week receives a complaint regarding your post, we maintain the exclusive right to determine whether to remove the post from our webpages and/or social media accounts, without any obligation to notify you. Additionally, if a complaint is filed against your post, My Week reserves the right to decline the publication of any future posts from you featuring the My Week hashtag. Kindly show consideration for others when sharing photographs and interact with them in the same manner you would hope to be treated

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